Privacy Policy

At Sante TCM Clinic, we are fully committed to protecting your privacy and ensuring the confidentiality of all personal data collected—whether online, in person, or through our digital channels. We manage your personal data responsibly in compliance with the Singapore Personal Data Protection Act (PDPA).

1. Collection of Personal Data

We may collect personal data when you:
- Book an appointment online or in person
- Submit a contact or enquiry form
- Sign up for our newsletters or marketing campaigns
- Interact with us on social media platforms (e.g., Facebook, Instagram)
- Participate in surveys, promotions, giveaways, or events
- Provide feedback or engage in any service-related communication

Types of data collected may include:
- Name, contact number, email address
- Date of birth and gender
- Health-related information provided during consultations
- Treatment preferences and visit history
- Social media handles or engagement history

2. Legal Basis for Collection and Use

All personal data is collected and used in accordance with the PDPA. Consent may be express (e.g., through form submission or agreement) or deemed through your continued use of our services and platforms.

We collect and use your personal data for purposes including:
- Appointment confirmations, reminders, and follow-ups
- Personalized healthcare planning and service delivery
- Responding to enquiries or feedback
- Sending promotional updates or newsletters (only with your consent)
- Internal analysis and service improvement
- Safe and respectful interaction via social media

We do not sell your data. It is only shared with trusted third-party service providers to help us serve you, under strict confidentiality agreements.

3. Marketing Communications and Consent

If you opt-in to receive marketing materials or promotions, you may receive event invitations, product updates, and service recommendations. You may withdraw your consent at any time by:
- Clicking the unsubscribe link in our emails, or
- Contacting us directly via the DPO contact provided below

Upon withdrawal of consent, please note that we may not be able to continue providing some services.

4. Data Retention Policy

We retain personal data only as long as necessary to fulfil the original purpose for collection, or as required by law. Once data is no longer required, it will be securely deleted or anonymized.

5. Cross-Border Data Disclosure

Some personal data may be processed or stored using third-party platforms located outside of Singapore. In these cases, we ensure that the data continues to be protected with comparable safeguards in line with Singapore’s PDPA standards.

6. Data Protection and Security

We implement strong administrative, technical, and physical security measures to protect your personal data from unauthorized access, use, or disclosure. This includes encrypted databases, secure user access control, and internal staff training on data confidentiality.

7. Access, Correction, or Deletion of Data

You have the right to:
- Request access to your personal data
- Correct inaccuracies
- Request deletion, subject to legal obligations

To make a request, please contact our Data Protection Officer:
📧santewellnessclinics@gmail.com
☎️ 93802578

8. Updates to This Policy

This Privacy Policy may be updated periodically to align with legal requirements or operational changes. The latest version will always be posted on our website.